Refund policy
At Pet Paradise Pets, your satisfaction is our priority. Because we work with a third-party fulfillment partner, please read our policy carefully.
Damaged, Defective, or Wrong Items If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at minishark12fudge@gmail.com.
with:
- Your order number
- A clear photo of the item and issue
We will arrange a free replacement or full refund — no return shipping required.
Change of Mind Returns We do not accept returns for change of mind or buyer's remorse. Please review product details carefully before purchasing.
Refund Processing Approved refunds are processed within 5–10 business days back to your original payment method.
Lost or Stolen Packages If your tracking shows delivered but you haven't received your package, contact us within 7 days and we'll investigate with our fulfillment partner.
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